Wine Shop Manager
(Wine Jobs:
Management & Administration)
Full Time
Morris Hospitality
Albert Park, Melbourne,
Victoria
About Us: The Vincent Wine Shop is a newly opened neighbourhood wine store with a wide selection of everyday wines and hidden gems. Part bottle shop, part wine bar, we’re open from 12pm - 8pm Monday - Saturday, offering takeaway and drink-in options, alongside a curated selection of cheese and charcuterie.
Position Overview: We are seeking an experienced and enthusiastic Wine Store Manager to lead our team and oversee daily operations. The ideal candidate will have a strong passion for wine, sales skills, organisational capabilities, and a knack for delivering outstanding customer service.
As the Wine Store Manager, you will be responsible for managing store operations, driving sales, and ensuring an exceptional customer experience.
Key Responsibilities:
- Store Management: Oversee daily operations, including opening and closing procedures, inventory management, and store maintenance.
- Sales: Drive sales through effective merchandising, promotions, and training. Develop and implement strategies to increase revenue and customer satisfaction.
- Customer Service: Provide exceptional customer service, including answering questions, offering wine recommendations, and resolving any issues or concerns.
- Team Management: Recruit, train, and supervise store staff. Foster a positive and motivating work environment, conduct performance evaluations, and manage employee schedules.
- Inventory Control: Manage inventory levels, including ordering, receiving, and stocking products. Monitor stock rotation and ensure products are displayed attractively.
- Wine Knowledge: Stay current with industry trends, product knowledge, and emerging brands. Share expertise with customers and staff to enhance their wine experience.
- Financial Management: Monitor and manage store finances, including budgeting, expense control, and financial reporting.
- Marketing and Promotion: Develop and execute marketing strategies, including in-store events, promotions, and partnerships to attract and retain customers.
- Compliance: Ensure adherence to all local and state regulations related to the sale of alcoholic beverages.
Qualifications:
- Experience: Proven experience in retail management, preferably in a wine or specialty store environment. Strong track record of successful team leadership and sales growth.
- Wine Knowledge: Extensive knowledge of wines, including varieties, regions, and pairings. Certification or relevant training is a plus.
- Customer Focus: Exceptional customer service skills with a commitment to providing a superior wine service experience.
- Organisational Skills: Strong organisational and multitasking abilities with attention to detail.
- Communication: Excellent verbal and written communication skills.
- Technical Skills: Proficiency in point-of-sale systems, Microsoft Office Suite, and basic financial management tools.
Benefits:
- Competitive salary and performance-based incentives.
- Employee discounts on store products.
- Opportunities for professional development and training.
